Please read these Terms and Conditions carefully. By using ciaoexplorelanka.com and our services, you agree to comply with the terms outlined below.
Definitions
Service refers to any travel-related product or service offered by Ciao Explore Lanka.
Website refers to https://www.ciaoexplorelanka.com.
We / Us / Our refers to Ciao Explore Lanka, including our subsidiaries, affiliates, employees, and agents.
You / Your refers to the customer using our website or services.
1. Services
We operate as a travel agent arranging travel products and services on your behalf. Our responsibilities include processing bookings, managing contracts with service providers, and providing necessary travel documentation.
While we carefully select our service providers, we are not responsible for their actions or omissions. All bookings are subject to each provider’s terms and conditions. We can provide these upon request.
Our services comply with applicable Sri Lankan consumer protection laws.
2. Use of Website
By using this website, you agree to:
Follow all applicable laws and regulations.
Refrain from using the website for illegal, abusive, or harmful activities.
We reserve the right to refuse or terminate access without prior notice.
3. Modifications
We may update these Terms at any time without prior notice. Updated terms will apply immediately to all new services or bookings.
4. Account Security
You are responsible for maintaining the confidentiality of your login credentials and for any activity under your account.
5. Indemnification
You agree to indemnify Ciao Explore Lanka from any loss or damage related to your misuse of our website or services.
6. Health and Vaccinations
It is your responsibility to ensure all necessary vaccinations and health precautions are taken before traveling. We recommend consulting a medical professional at least 6-12 weeks before departure.
We are not liable for health-related issues that may arise during or after your trip.
7. Travel Documentation
Ensure all travel documents (tickets, vouchers, passports) are accurate and retained throughout your trip. Errors must be reported within 48 hours.
We are not liable for lost documents or errors not reported within this time.
8. Fares and Prices
Prices are quoted in Sri Lankan Rupees (LKR), unless otherwise stated, and are subject to change due to factors like currency fluctuations or supplier policies.
Airfares, taxes, and fees can vary until final payment is made.
9. Payments
A 20% deposit may be required upon booking. Some bookings require full payment upfront. Deposits are generally non-refundable unless specified.
Final payment deadlines must be met to avoid cancellation. All payment fees are your responsibility.
10. Cancellations and Refunds
Cancellations and amendments may incur fees from both service providers and Ciao Explore Lanka. Refunds are subject to provider policies, and we are not liable for delays or refusals in refund processing.
Where applicable, refunds are processed after receipt from service providers.
11. Special Requests
Any special requirements must be communicated prior to booking. We cannot guarantee fulfillment of special requests after booking confirmation.
12. Your Responsibilities
You confirm that:
You are over 18 years of age.
You have sufficient funds to cover the travel costs.
You are responsible for reviewing your travel documents.
You will comply with all visa, passport, and immigration requirements.
13. Intellectual Property
All content on ciaoexplorelanka.com is protected by copyright. You may not replicate or use our materials without written consent.
14. External Links
We are not responsible for external websites linked from our platform. Use external links at your own risk.
15. Limitation of Liability
We are not liable for losses or damages caused by third-party service providers or unforeseen events beyond our control.
Where liability cannot be excluded, our maximum liability is limited as per applicable Sri Lankan law.
16. Travel Advice
We recommend you stay informed about travel advisories through appropriate government channels prior to departure.
17. Privacy Policy
Your personal information is handled in accordance with our Privacy Policy, accessible on our website.
18. Confidentiality
While we strive to maintain confidentiality, we cannot guarantee that all website data transmissions will remain secure against unauthorized access.
19. Governing Law
These Terms are governed by the laws of Sri Lanka, and any disputes shall be resolved within Sri Lankan jurisdiction.
